Disruption to Guacamole Remote Desktop Service

Incident Report for Prifysgol Aberystwyth University

Postmortem

Last week, ITS upgraded several Linux servers from Debian Bullseye to Bookworm. As part of this upgrade, Docker was also updated to a newer release. This update removed compatibility for Docker’s long‑deprecated "link" feature, which several of our internal services were still relying on for container‑to‑container communication. 

Root Cause

The outage was caused by the continued use of Docker’s legacy link feature, which is not supported in the Docker version included with Debian Bookworm. After the upgrade, containers were unable to establish the expected communication paths, leaving the service non‑functional.

 

Resolution

This morning, ITS engineers migrated the affected services to Docker’s modern network‑based communication model, replacing all uses of the disabled link feature. This required development work to adjust service configuration, update scripts, and ensure all components functioned correctly under the newer networking model. All services have now been updated, tested, and brought back online.

Posted Feb 25, 2026 - 16:54 GMT

Resolved

This incident has been resolved.
Posted Feb 25, 2026 - 15:37 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 25, 2026 - 12:07 GMT

Investigating

We are investigating an issue affecting the Guacamole Remote Desktop service which is currently offline.

Updates and an expected resolution time will be posted as soon as they are available.
Posted Feb 18, 2026 - 15:58 GMT
This incident affected: Desktop Services (Guacamole (rd.aber.ac.uk)).