Disruption to printing
Update - All printing will be unavailable until (at least) Monday 14-09-2026
Sep 11, 2026 - 17:05 BST
Investigating - We are currently investigating an issue affecting student printing and staff printing using personal credit. Departmental staff printing remains available and is unaffected.
Sep 10, 2026 - 11:46 BST
Disruption to legacy FBaPS systems
Update - SSH services previously provided by FBaPS SHELLSRV are now provided by CENTRAL (central.aber.ac.uk).

For more information on using CENTRAL, please see: https://faqs.aber.ac.uk/index.php?97

If you experience any issues or limitations using CENTRAL, please contact us at it@aber.ac.uk.
Sep 11, 2026 - 13:05 BST
Update - All FBaPS group shares and personal files have been migrated to ITS infrastructure.

Your FBaPS files and shares are available at the following address. When connected, this location will automatically display all shares you have access to (your personal files are in your Home share in a folder named FBaPSPersonal):

Windows: \\file.aber.ac.uk\share
Mac & Linux: smb://file.aber.ac.uk/share

Your personal files have been copied to your personal filestore (M Drive) to a folder called FBaPSPersonal. This is accessible in your Home share on the address listed above, or you can connect to your M drive directly at this address:

Windows: \\smb1.aber.ac.uk\
Mac & Linux: smb://smb1.aber.ac.uk/

To connect directly to a specific group share, replace with the name of the required share:

Windows: \\fbaps.disk.aber.ac.uk\
Mac & Linux: smb://fbaps.disk.aber.ac.uk/

Note: If you are connecting from a non-ITS managed computer, you will need to prefix your username with PAU\ when logging in. For example: PAU\abc1
Sep 11, 2026 - 12:59 BST
Update - Following a service disruption and a review of the server infrastructure, a decision was made to disconnect a number of aging systems to reduce server load and minimise the risk of data loss associated with legacy hardware.

Over the coming weeks, services will be migrated individually to fully supported platforms. This phased approach will allow each service to be moved, tested and validated before the next migration takes place, providing a safer and more controlled transition.
Aug 19, 2026 - 17:52 BST
Identified - Technical issues with the legacy FBaPS systems remain. No further updates are expected before Monday, 17 August.

Please continue to report any issues to the IT Services Helpdesk via it@aber.ac.uk.
Aug 14, 2026 - 13:42 BST
Investigating - We are currently experiencing some technical issues with legacy FBaPS systems, including all computers on the DCS network, file storage systems, SHELLSRV, software licensing services and internal departmental web services. Please register any issues with the ITS helpdesk via it@aber.ac.uk.

As the team are working on the University’s Clearing campaign, please direct all enquiries by email. Urgent matters may be raised by phone.
Aug 13, 2026 - 10:51 BST
Network Operational
Wi-Fi Network (eduroam, PAU-IoT, PAU-X) Operational
Wi-Fi Network (PAU-Guest) Operational
Wired Network Operational
GlobalProtect VPN Operational
Internet Connection Operational
Telephones Operational
Student Systems Operational
Blackboard Operational
Panopto Operational
StarRez Operational
Student Record Operational
Turnitin Operational
Business Systems Operational
ABW Operational
AStRA Operational
aber.ac.uk website Operational
CALM Ticketing System Operational
CMS Operational
jobs.aber.ac.uk Operational
MyAdmin / Apex Applications Operational
Microsoft 365 Operational
Desktop Services Major Outage
Windows Operational
macOS Operational
Linux Operational
Printing Major Outage
Guacamole (rd.aber.ac.uk) Operational
Storage Operational
Disk Shares Operational
M Drives Operational
Core Systems Operational
DNS Operational
RADIUS Operational
MSSQL Database Server Operational
Virtual Server Infrastructure Operational
Departmental Systems Operational
central.aber.ac.uk Operational
High Performance Computing Cluster (HPC) Operational
FBaPS File Storage Operational
FBaPS SHELLSRV Operational
GitLab (gitlab.aber.ac.uk) Operational
users.aber.ac.uk Operational
Teaching Virtual Machine Server (TEACHVMH1) Operational
Teaching PostgreSQL Server (TEACHPOSTGRESQL) Operational
Teaching MongoDB Server (TEACHMONGODB) Operational
Library Systems Operational
Alma Operational
Aspire Reading Lists Operational
Primo Library Catalogue Operational
Shibboleth Operational
Other Services Operational
Pure Operational
SALTO Operational
WordPress Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

Unresolved incidents: Disruption to printing, Disruption to legacy FBaPS systems.

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Disruption to network connection in Hugh Owen Level D
Completed - The scheduled maintenance has been completed.
Sep 8, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 BST
Scheduled - Owing to essential maintenance work, the network will be disrupted in Hugh Owen Level D
Aug 17, 17:00 BST
Disruption to MSSQL Databases
Completed - The scheduled maintenance has been completed.
Sep 8, 06:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 BST
Scheduled - Databases hosted on MSSQL will be offline for approximately 20 minutes to perform essential maintenance work.
Sep 7, 07:50 BST

Sep 7, 2026

Disruption to network connection in Fferm Penglais Block 13 West
Resolved - No further incidents, this has now been resolved.
Sep 7, 16:35 BST
Monitoring - We have identified the issue as being a faulty network switch and replaced it, all devices are now online. We are continuing to monitor the result.
Sep 7, 11:59 BST
Identified - We are investigating an issue affecting the network in Fferm Penglais Block 13 West.

Updates and an expected resolution time will be posted as soon as they are available.
Sep 7, 10:51 BST
Disruption to Printing Service
Completed - The scheduled maintenance has been completed.
Sep 7, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 BST
Scheduled - Essential maintenance work will be performed on the central printing service on Monday 7th September. Whilst it is not anticipated that the work will take a whole day, there will be periods throughout the day where printing and scanning are temporarily unavailable.
Sep 3, 14:54 BST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Blackboard Scheduled Maintenance 05.09.2026
Completed - The scheduled maintenance has been completed.
Sep 5, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 BST
Scheduled - Blackboard will be unavailable between 01:00-03:00 on Saturday 5 September 2026 for scheduled maintenance.

We apologise for any inconvenience caused.
Aug 17, 08:21 BST

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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