Update - We have been informed the following: "Improvements have been seen for many customers but there are still a few sites still reporting issues. Our engineers continue to investigate."
Apr 04, 2025 - 10:29 BST
Apr 04, 2025 - 10:29 BST
Update - Our Internet Service Provider, JANET, is actively following up with the Telephony Service Provider to confirm full resolution of the issue.
Apr 04, 2025 - 10:14 BST
Apr 04, 2025 - 10:14 BST
Monitoring - The upstream telephony provider has implemented a fix, but the service should still be considered at risk. We welcome feedback positive or negative about whether this has improved service.
Apr 03, 2025 - 14:51 BST
Apr 03, 2025 - 14:51 BST
Update - The upstream telephony provider has identified the origin of the issue. The time-to-fix is still unknown.
Apr 03, 2025 - 12:09 BST
Apr 03, 2025 - 12:09 BST
Update - Our upstream telephony provider has confirmed this fault has now been escalated and within their senior management.
We expect to provide further details shortly.
Apr 03, 2025 - 08:58 BST
We expect to provide further details shortly.
Apr 03, 2025 - 08:58 BST
Update - We have been advised that investigations are still ongoing.
Apr 02, 2025 - 19:17 BST
Apr 02, 2025 - 19:17 BST
Identified - We have identified an issue with our upstream telephony provider, and are working with them to resolve the issue. There is no ETA at this time.
Apr 02, 2025 - 16:35 BST
Apr 02, 2025 - 16:35 BST
Investigating - We are currently investigating reported problems with the telephony system which may prevent you being able to hear the other party, or them being unable to hear you.
Apr 02, 2025 - 11:44 BST
Apr 02, 2025 - 11:44 BST
Network
Partial Outage
Wi-Fi Network (eduroam, PAU-IoT, PAU-X)
Operational
Wi-Fi Network (PAU-Guest)
Operational
Wired Network
Operational
GlobalProtect VPN
Operational
Internet Connection
Operational
Telephones
Partial Outage
Student Systems
Operational
Blackboard
Operational
Panopto
Operational
StarRez
Operational
Student Record
Operational
Turnitin
Operational
Business Systems
?
Operational
ABW
Operational
AStRA
Operational
aber.ac.uk website
Operational
CALM Ticketing System
Operational
CMS
Operational
jobs.aber.ac.uk
Operational
MyAdmin / Apex Applications
Operational
Microsoft 365
?
Operational
Desktop Services
Operational
Windows
Operational
macOS
Operational
Linux
Operational
Printing
Operational
Guacamole (rd.aber.ac.uk)
Operational
Storage
Operational
Disk Shares
Operational
M Drives
Operational
Core Systems
Operational
DNS
?
Operational
RADIUS
?
Operational
Virtual Server Infrastructure
?
Operational
Departmental Systems
Operational
FBaPS HPC
Operational
FBaPS File Storage
Operational
Library Systems
Operational
Alma
Operational
Aspire Reading Lists
Operational
Primo Library Catalogue
Operational
Shibboleth
Operational
Other Services
Operational
central.aber.ac.uk
?
Operational
GitLab (gitlab.aber.ac.uk)
Operational
users.aber.ac.uk
Operational
Pure
Operational
SALTO
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Panopto Scheduled Maintenance 11.04.2025 Apr 11, 2025 22:00 - Apr 12, 2025 01:00 BST
Panopto will be unavailable between 22:00 on Friday 11 April and 01:00 on Saturday 12 April 2025 for scheduled maintenance.
We apologise for any inconvenience caused.
Posted on Mar 11, 2025 - 09:47 GMT
We apologise for any inconvenience caused.
Posted on Mar 11, 2025 - 09:47 GMT
Disruption to network connection in Art Centre May 6, 2025 08:00-11:30 BST
Owing to essential maintenance work, the network will be disrupted in the Art Centre.
Posted on Apr 02, 2025 - 16:22 BST
Posted on Apr 02, 2025 - 16:22 BST